Job Openings >> Support Specialist
Support Specialist
Title:Support Specialist
Department:Information Technology

Job Summary

Under the direct supervision of the Chief Information Officer, the Support Specialist assists with the end user support operations of the IT department.  This specialty covers planning and delivery of customer support services including helpdesk reporting, troubleshooting, and user assistance.  Additional responsibilities include IT related setup and support for events on campus and management of work-aid student employees.


Job Duties (but not limited to):

  • Assist end users with accessing and effectively using campus hardware and software systems.
  • Participate in the development of effective processes and procedures for the department.
  • Assist in the creation and deployment of self-service training materials for employees and students.
  • Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Chief Information Officer.
  • Contribute to the overall success of the Office of Instructional and Information Technology by performing all other duties as assigned.
Minimum Qualifications
  • A Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or similar is preferred.
  • Experience working in an end-user support role is required.  Experience working in a college or university environment is preferred.   

Knowledge, Skills and Abilities:

  • Strong verbal and written communication, organizational, and planning skills
  • Ability to effectively communicate and collaborate with diverse constituencies with varying levels of technical knowledge
  • Effective interpersonal, organizational, and team-building skills
  • Must be motivated to continually gather and explore new information on technologies to further expand the service offerings provided to campus constituencies
  • Knowledge and proficient experience with various information technology areas, including but not limited to: Windows desktop OS, MacOS, iOS, Android, Microsoft Office suite, Microsoft Access / ODBC, Basic network troubleshooting to include TCP/IP configuration and cable tracing / termination, AV systems to include LCD displays, projectors, audio amplifiers, microphones, speakers and related cabling.

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