Job Openings >> IT Systems Analyst
IT Systems Analyst
Summary
Title:IT Systems Analyst
ID:1158
Department:Information Technology
Description

Description:

Systems Analyst – Systems and Support Services assists with the end user support operations of the IT department. This specialty covers planning and delivery of customer support services including reporting, troubleshooting, user assistance, and training on campus ERP systems. General oversite and management of campus administrative software systems are addressed at this level.

 

Job Duties:

  • Oversee daily maintenance, monitoring, backups and disaster planning for campus ERP systems.

  • Assist end users with accessing and effectively using administrative software systems.

  • Serve as a liaison between department functional users and ERP vendors or support organizations as required.

  • Participate in the development of effective processes and procedures for the department.

  • Assist in the creation and deployment of self-service training materials for employees and students.

  • Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Chief Information Officer.
  • Contribute to the overall success of the Office of Instructional and Information Technology by performing all other duties as assigned.
 

Minimum Qualifications:

A Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or similar is preferred.
Two to five years of experience with database administration and reporting/analytics is required. Experience working in an end-user support role is preferred. Experience working in a college or university environment is preferred.

 

Knowledge, Skills and Abilities:

 

The successful candidate will contribute enthusiasm, creativity, diligence, hard-work and a goal-centered results-driven focus to the support organization of LaGrange College Information Technology. Strong oral and written communication, organizational, and planning skills are required. candidate must be able to effectively communicate and collaborate with diverse constituencies with varying levels of technical knowledge. Effective interpersonal, organizational, and team-building skills are required. Must be motivated to continually gather and explore new information on technologies to further expand the service offerings provided to campus constituencies. candidate should be knowledgeable of and proficient with the following list of technologies:

 

  • Ellucian Banner

  • Oracle database systems

  • Microsoft SQL server

  • Oracle SQL / MSSQL

  • Windows Server

  • Red Hat Linux

  • Microsoft Access / ODBC

  • Microsoft Power BI or other BI/Reporting solutions

     

Reporting and Supervision:

Systems Analyst – Systems and Support Services is supervised by the Chief Information Officer.

 

Work Hours and Requirements:

Required to be on-site Monday – Friday, 8 am – 5 pm. with flexibility on weekly schedule during peak times in an academic year.

May require on call and support to other areas of Information Technology

This opening is closed and is no longer accepting applications
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