|Title:||IT Systems Analyst|
Systems Analyst – Systems and Support Services assists with the end user support operations of the IT department. This specialty covers planning and delivery of customer support services including reporting, troubleshooting, user assistance, and training on campus ERP systems. General oversite and management of campus administrative software systems are addressed at this level.
Oversee daily maintenance, monitoring, backups and disaster planning for campus ERP systems.
Assist end users with accessing and effectively using administrative software systems.
Serve as a liaison between department functional users and ERP vendors or support organizations as required.
Participate in the development of effective processes and procedures for the department.
Assist in the creation and deployment of self-service training materials for employees and students.
- Remain competent and current through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the Chief Information Officer.
- Contribute to the overall success of the Office of Instructional and Information Technology by performing all other duties as assigned.
A Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or similar is preferred.
Two to five years of experience with database administration and reporting/analytics is required. Experience working in an end-user support role is preferred. Experience working in a college or university environment is preferred.
Knowledge, Skills and Abilities:
Oracle database systems
Microsoft SQL server
Oracle SQL / MSSQL
Red Hat Linux
Microsoft Access / ODBC
Microsoft Power BI or other BI/Reporting solutions
Reporting and Supervision:
Systems Analyst – Systems and Support Services is supervised by the Chief Information Officer.
Work Hours and Requirements:
Required to be on-site Monday – Friday, 8 am – 5 pm. with flexibility on weekly schedule during peak times in an academic year.
May require on call and support to other areas of Information Technology